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Sir Jonathan North College

Sir Jonathan North College

Give us a Shout

Shout is a free 24/7 UK crisis text service

Shout is a free 24/7 UK crisis text service available for times when people feel they need immediate support. It is available for anyone of any age. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.

The Texter and Crisis Volunteer will communicate back and forth via text message, using Shout’s secure platform. Crisis Volunteers use empathetic and effective active listening techniques, establish goals and use collaborative problem solving to move our Texters from a hot moment, to a cool calm, until the Texter feels calm and safe. Towards the end of the conversation, the Crisis Volunteer can provide signposting to services that provide further help and support for longer-term mental health experiences. 

There are many reasons why people may get in touch with Shout, and Crisis Volunteers will provide 24/7 support and guidance, no matter what the issue. Shout supports people experiencing any type of personal crisis or mental health concern.